1. Eligibility for Refund and Returns

At Intrepid, we strive to ensure your satisfaction with our VoIP services and products. If you are not entirely satisfied with your purchase, we are here to help. To be eligible for a refund or return, the following conditions must be met:

• The request for refund or return must be made within 30 days of the purchase date.
• The product or service must be in its original condition and packaging.
• Proof of purchase must be provided.
• The reason for the refund or return request must be valid, such as product defects or dissatisfaction with service quality.

2. Refund Process

To initiate a refund or return process, please contact our customer support team at info@intrepid.co.ke Provide your order details and reason for the refund or return request. Our team will assess your request and guide you through the process.

Upon approval:

• For product returns, you will be provided with instructions for shipping the item back to us.
• For service refunds, we will process the refund to the original payment method used for the purchase.

Please allow a reasonable processing time for the refund to reflect in your account.

3. Non-Refundable Products

Certain products and services are non-refundable. These include:

• Customized or personalized products/services.
• Products/services that have been used or altered after purchase.
• Digital products or software licenses that have been activated.

4. Support and Assistance

Our customer support team is available to assist you with any queries or concerns regarding refunds and returns. Feel free to reach out to us at info@intrepid.co.ke for prompt assistance.

5. Changes to the Refund Policy

Intrepid reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or require further clarification regarding our refund and returns policy, please don’t hesitate to contact us.